TekWissen adopts a consultative approach to delivering Managed Services, considering the business drivers, associated risks and operational impact of delivering solution and operational support. TekWissen engages with key clients and business owners or its own Consultants to understand the business and the brief and to assist with design, delivery, implementation and operational support. TekWissen Managed Services has developed five key vertical service lines, each of which delivers key value-added propositions to clients.24x7 Follow-The-Sun Managed Services
TekWissen operates a global 'follow-the-sun' model for service delivery management based on the IT Infrastructure Library - IT Service Management (ITIL-ITSM) framework. ITIL is the most widely accepted approach to IT Service Management in the world. It provides a cohesive set of best practices drawn from international public and private sectors. TekWissen adopted these methodologies in order to enhance client reporting and service management and to improve its ability to provide a proactive approach to monitoring and supporting clients regardless of location or size.